I’m just pulling a few things off my whiteboard that I’ve noted while I’ve been on the phone talking to customers and colleagues.

• Show commitment to the customer
• Under Promise Over Deliver

They’re simple, but I don’t actually have this built in to the way I deal with customers.  I do the job, then I get the hell out of there.  I want to create a good follow through process once I have done work for a customer, that gets feedback, and then enables me to improve, while giving the customer the warm and fuzzies - showing that I care about the work I’ve done for them, and I’m committed to seeing the best possible outcome for their website.

The Under promise, over deliver is one of those things to remind myself not to jump and say YES to anything that I am asked.  To take on work that is achievable, and over deliver on that, rather than overload myself and under perform.

Easy for me to say, but it is taking substantial effort to break the old way of doing things.